Privacy Policy
Pacific Speech Therapy and Learning Centre Pte Ltd (“we”, “us”, “our”), trading as Therapy Resources, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA).
1. Personal Data We Collect
We may collect the following personal data when you use our website, place an order, or contact us:
- Name and contact details (email address, phone number, billing and delivery address)
- Organisation name and profession, where provided
- Order and transaction details
- Account login details, where you create an account
- Communications with us, including enquiries and support requests
- Technical data such as IP address and browser information
2. How We Use Personal Data
We use personal data to:
- Process, fulfil and deliver your orders
- Communicate with you about your orders, enquiries and requests
- Verify professional credentials where required for restricted products
- Provide customer support and after-sales service
- Improve our website, products and services
- Send you information about products, workshops and professional development, where you have consented
- Comply with legal and regulatory obligations
3. Payment Information
Payments are processed by third-party payment providers. We do not store full payment card details on our servers. Your payment information is handled directly by our payment provider in accordance with their own privacy and security policies.
4. Disclosure of Personal Data
We may disclose personal data to third parties who provide services to us, such as payment processors, delivery and logistics providers, and IT service providers, and where required by law. We do not sell your personal data.
5. Cookies
Our website uses cookies to improve your browsing experience, maintain your shopping cart and session, and understand how the website is used. You can manage or disable cookies through your browser settings; however, some parts of the website may not function properly without them.
6. Data Security
We take reasonable steps to protect personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal. However, no method of transmission over the internet is completely secure.
7. Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Your Rights
Under the PDPA, you may request access to, or correction of, the personal data we hold about you, and you may withdraw consent for specific uses. To make a request, please contact us using the details below.
9. Contact
For any questions or requests regarding your personal data, please contact:
Pacific Speech Therapy and Learning Centre Pte Ltd
UEN: 202424573Z
Email: info@therapy-resources.com
Phone: +65 8899 9756